FAQ End customer

Can I bring my dog in the kayak or on the SUP?
Yes, it is possible to bring your dog with you, as long as there is enough space so that it’s comfortable for both you and your dog. We also recommend that ...
Fri, 5 Sep, 2025 at 2:08 PM
Can I cancel my booking?
Normally, bookings are non-refundable. If you need to cancel due to illness or other specific reasons, the cost is often covered by your home insurance. ...
Fri, 5 Sep, 2025 at 4:08 PM
I haven’t received or can’t use my PIN code
If you can’t find your PIN code, or if it doesn’t work, please follow these steps: 1. Haven’t received your PIN? Check that you entered the correct ph...
Fri, 5 Sep, 2025 at 4:19 PM
Wrong kayak in the rental compartment or missing equipment
We’re sorry if you received the wrong kayak or if any equipment was missing. Our concept relies on customers returning kayaks, paddles and life vests to the...
Fri, 5 Sep, 2025 at 4:42 PM